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Helpful details include vehicle make and model, year, approximate mileage, the issue you're noticing (any noises, warning lights, or fluid leaks), and a preferred day or time. The more we know upfront, the faster we can prepare and give you an accurate ETA — but if you're unsure, just describe the symptoms in your own words.

Of course — life happens. Just send us a WhatsApp message at +971 54 232 1646 with your preferred new time, ideally a few hours before your slot. There's no cancellation fee, but giving us notice helps us offer the slot to another customer.

Always. After diagnosis we send a written quote — itemised by parts and labour, with photos where helpful — for your approval. No work proceeds until you've reviewed and confirmed the cost. If anything new is discovered mid-job, we pause and check with you before continuing.

Yes — complimentary pickup and drop-off is available across most of Dubai, subject to scheduling and distance. This is especially useful if you can't take time off work or live further from our DIP 2 car workshop. Please mention "pickup needed" in your note when booking.

We accept all major credit and debit cards, bank transfer, and cash. For corporate clients and longer projects, we can issue invoices on standard 30-day terms — please mention this when booking and our team will set it up.

Yes — we have a clean, air-conditioned customer area with seating, free Wi-Fi, and refreshments. It's ideal for shorter services like oil changes, brake pad replacements, or quick diagnostics. For longer jobs, we'll let you know upfront so you can plan around it.

Every repair includes a written warranty on parts and labour. The exact period depends on the service performed and the parts used — most major repairs carry a 6 to 12-month warranty — and we communicate the details clearly on every invoice.